FAQ
Regular shipping fee
- Php 200.00, NATIONWIDE
To retain quality, please give us ample time to make necessary preparations before shipment.
- • Manila/Luzon: 3-8 working days
- • Visayas/ Mindanao: 3-8 working days
- • Bacolod: Free shipping. 3-5 working days
- • International: To be announced
We have a no refund policy. All items, once purchased, are final.
A purchase is considered final once the total payment has been made.
We have a 7 day reservation period. Any order that remains unpaid after 7 days will be considered forfeited.
C.O.D. orders are processed within 7 working days. Customers must pay for shipping fee + total price of orders upon delivery. Tracking number will be given to the customer. Shipping fee for C.O.D. items are as follows:
- Php 300.00, NATIONWIDE
Pending payment — Order received, no payment initiated. Awaiting payment (unpaid).
Failed — Payment failed or was declined (unpaid). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
Processing — Payment received (paid) and stock has been reduced; order is awaiting fulfillment.
Completed — Order fulfilled and complete – requires no further action.
On hold — Awaiting payment – stock is reduced, but you need to confirm payment.
Cancelled — Cancelled by an admin or the customer – stock is increased, no further action required.
Refunded — Refunded by an admin – no further action required.